kubitsky.net

Over the past couple of months, my experience with shopping in retail stores has been extremely terrible. I used to just complain that brick-and-mortar stores were terrible because they never had what I wanted in stock. Selections were poor and stock was always low. Now I can add poorly kept stores, terrible customer service and ERRORs everywhere to that list.

I shop online, but I’m not a fan of shopping online for everything. Sometimes I like the experience of being surrounded by the physical goods, inspecting them, and trying them. Especially for clothing and electronics. I don’t enjoy needing to return things, which seemed to happen far too often when purchasing goods online for me. But, now I can extend the pain of needing to return things to my in-person shopping as well.

Every single shopping trip I’ve taken in the past 2 months, including large grocery store trips, has resulted in me returning items to the store. I’ve had to return a faulty aluminum water bottle, a ripped purse, a pair of 2 right shoes, wilted spinach, missing parts from Ikea lamps, cracked pot for plants, etc. What’s up??? Why are products in stores so poor. Why are the staff so mean when you return them nicely?